Shipping And Care Policy
Shipping & Care
IMPORTANT SHIPPING INFORMATION
Nothing is more important to us than your complete satisfaction. That is why we take great care in creating our chocolates and hand-packing your order. Due to perishability, our chocolates are shipped via Local, Express, or Overnight methods.
Please familiarize yourself with our shipping rates and policies before you order. Changes to orders, such as address updates, may not be able to be made if an order has already been printed for shipping. This is especially true during peak shipping seasons around the Holidays.
Shipping Methods and Fees
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Ground* - 1 to 5 Business Days $10.95
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2 Day* - 2 Business Days $19.95
∗ These shipping methods may only be used when the weather allows.
∗∗ Shipping rates are flat per package based on chosen and available shipping methods. If shipping to multiple recipients, additional shipping charges will apply for each shipment. We do not ship to AK or HI addresses at this time. We do not ship internationally.
∗∗∗ Delivery timelines do not consider unexpected weather delays, which may affect delivery timelines, ship dates, and arrival dates. We cannot be held responsible for delays due to weather, incorrect address provided, or other circumstances beyond our control. We can not ship to P.O. or APO boxes.
∗∗∗∗ Ground Shipping has no guaranteed delivery date. Although we allow you to select the desired delivery date upon checkout, if you choose Ground shipping, please be aware that your package may not arrive on your chosen day.
ORDER PROCESSING
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We try hard to get orders out before the next business day, but delays may occasionally occur during peak holiday seasons. If you need your order by a specific date, email us at info@texaschocolate.com and discuss your needs with one of our chocolate team, and we will help you with your order.
SHIPPING OVER THE WEEKEND
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Our shipments are shipped early in the week (Mondays, Tuesdays, and Wednesdays) to avoid having the chocolates sit over the weekend in an unconditioned warehouse. If you send a package to a warm-weather destination over a weekend, your parcel will be held until the following Monday to ensure minimal time in transit.
PACKAGING
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We take significant measures to ensure our chocolate is delivered fresh and in perfect condition. We use insulated packaging and gel packs to protect the chocolates to reduce the risk of melted chocolate in transit to warmer climates and seasons (65 degrees and higher). Our boxes consist of corrugated cardboard and insulation, but shipping chocolates in the American Southwest can be challenging during the summertime.
DELIVERY TIMES FOR BUSINESSES & RESIDENCES
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UPS is our preferred shipping vendor, but we may also ship FEDEX in certain circumstances. All of our shipping vendors only deliver on business days. Business deliveries typically occur between 8 AM and 5 PM, and deliveries to residences can generally happen between 9 AM and 7 PM. It is helpful to have someone available to place your chocolate orders inside, away from the environment, when they arrive.
INTERNATIONAL ORDERS
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At the current time, we cannot ship to international destinations.
WHEN WILL MY ORDER ARRIVE?
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Track your order here with your UPS tracking number(s). All orders leave our Fredericksburg, Texas factory within 24 hours of processing, subject to inventory availability. To ensure the best possible product, orders cannot ship over the weekend most of the time. Thus, standard shipment packages may be held until the following Monday to ensure minimal time in transit. You may occasionally get a notification over the weekend concerning a label created for your order. Please note that it will not ship out of Fredericksburg, Texas, until Monday.